Sony Support

    Article ID : 00195001 / Last Modified : 06/11/2026Print

    What should I do if I've lost the charging case or one earbud?

    Can I buy the charging case or only one side of the headphones?

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Truly Wireless HeadphonesWhat to do if you've lost your left earbud, right earbud or charging case?

    Without NFC*

    • LinkBuds Clip (WF-LC900)
    • LinkBuds Fit (WF-LS910N)
    • LinkBuds Open (WF-L910)
    • LinkBuds S (WF-LS900N)
    • LinkBuds (WF-L900)
    • WF-1000XM6
    • WF-1000XM5
    • WF-1000XM4
    • WF-SP800N
    • INZONE Buds (WF-G700N)
    • The charging case is available as a replacement part that you can order from third-party (online) spare parts dealers. If a replacement is not available in your country or region, please send your earbuds to an Authorised Service Centre so that a replacement charging case can be obtained and configured to work with your earbuds.
    • If you've lost one earbud, please contact one of Sony's Authorised Service Centres to have your earbuds configured (see the links below). The earbuds have pre-set information that allows them to communicate with each other. Only an Authorised Service Centre can configure your earbuds' settings to align their firmware versions. All three components (left earbud, right earbud, charging case) must be present during the configuration. 

    With NFC*

    • WF-1000X
    • WF-1000XM3
    • WF-SP700N
    • WF-SP900
    • If you've lost the charging case or one earbud, please send the remaining items to one of Sony's Authorised Service Centres (see the links below) so that a replacement for the missing part can be acquired and reset with the remaining components. The earbuds and the charging case all have pre-set information that allows them to communicate with each other. Only an Authorised Service Centre can configure your earbuds' settings to align their firmware versions. All three components (left earbud, right earbud, charging case) must be present during the configuration. 
    • WF-C710N
    • WF-C700N
    • WF-C510
    • WF-C500
    • WF-XB700
    • You cannot replace missing parts. No spare parts are available for these models.

    Select your country below to find an Authorised Service Center:

    Notes:  

    • The warranty does not cover the cost of replacing lost or missing items.
    • (*) "NFC" stands for "Near-Field Communication".
    • For other Truly Wireless headphones not listed above: If you lose the charging case or one earbud, please contact an Authorised Service Centre to check whether a replacement is available. If a replacement is possible, you may need to send the remaining components to the service centre so the missing part can be acquired and reset with the remaining components.