Table of Contents:
- Creating a My Sony account
- Registering a product in My Sony
- What if I can't find the product I want to register?
- I can't register my product in My Sony, or my screen is frozen when registering my product
Creating a My Sony account
To register your product, you'll first have to create a My Sony account.
A My Sony account allows you to:
- Enjoy offers and promotions
- Get extensive product support via registration and the Support By Sony app
- Connect and meet with the online Sony Community
- Go to the My Sony website.
- Select [Create Account] at the top right of the page to create a new My Sony account, or sign in to an existing account with your email address or social media account (e.g. Google, Facebook).
If you already have an account for one of the other Sony Group services, you can sign in using the same email address and password.
Create an account via social media
Registering a product in My Sony
Once you're logged in to your account, follow the steps below to register your product.
- Log in to your My Sony account.
- Go to Register Products in the left-side menu.
- Fill in the required text fields.
Note: You can also register a product via the express registration page. If you don't have an existing Sony account, you'll be able to create one after filling in your product and purchase details.
You can register up to five products at a time. Once your product is registered, you'll see it listed under My products.
What if I can't find the product I want to register?
First, please ensure the product you want to register is a Sony Electronics product. This includes:
- TV products
- Audio and video products
- Mobile (Xperia) products
- Photography products
If you have a Sony professional product or a PlayStation console, visit the appropriate page below:
- The search function works with either the model (official product) name or marketed name of your device.
- A market name can differ from the model name (e.g. Alpha 7 = ILCE-7).
- For accurate results, include the (-) dash when searching via the official product name (e.g. WH-1000XM5).
- Entering your purchase date will help you remember your warranty period.
- Once you've entered the correct product name, you'll be prompted to provide the serial number, which is optional.
- Refer to this article for more details: Where to find the model name and serial number?
If you're confident your product is a Sony Electronics product, and you've manually typed the product name but can't find it, select [Can't find your product? Then search by category].
Use the drop-down menu to help search for your product information.
If you purchased your product in a region other than Europe (e.g. Asia-Pacific, North America, etc.), please go to the relevant region's website to register your product. Products purchased outside of Europe cannot currently be registered in My Sony. We apologise for this inconvenience.
I can't register my product in My Sony, or my screen is frozen when registering my product
When registering a model via your My Sony account, it's possible you won't be able to proceed if the information you've added is incorrect. The fields may not be clickable or may be frozen when you try to proceed.
If you're entering a model name, please ensure you select the model name from the drop-down list and include the full model name.
- For example, if you're registering the WH-1000XM5 headphones, you can select this from the drop-down list and include the (–) dash symbol. In some cases, this won't be recognised if the exact model name isn't added. If the model is entered correctly, you'll see an image of the product and be prompted to add the serial number. You can then proceed with your registration as normal.
If the above options don't help, your product may be missing from our database.
Please get in touch with us to confirm this:
- Go to the Sony Support Europe site.
- After selecting your country from the list provided, you'll be redirected to the Sony Support website.
- Scroll down to the bottom of the page and select Contact us.