Sound skips or noise is heard from the headphones

Follow these steps to troubleshoot this issue:

1. Unplug the headset and plug it back in approximately three times, plugging it in firmly the last time.
   
   • The issue is resolved: The issue was due to a poor connection, which can occur if the plug is dirty. Make sure to clean the plug regularly.
   • If the issue is not resolved: Go to the next troubleshooting step.
      
2. Close all apps except the one you are currently using.
   • The issue is resolved: The sound can skip when multiple apps are open at one time.
   • If the issue is not resolved: Go to the next troubleshooting step.
      
3. Check if the issue occurs on all music files.
   • The issue occurs on all music files: Go to the next troubleshooting step.
   • The issue occurs on only one or some specific files: The issue may have been caused by the file format. High-resolution audio takes up more file capacity because it contains more information. Due to this, it causes a greater burden when using Bluetooth communication. Convert the files to a different file format, such as MP3 or AAC.
      
4. Check if the issue also occurs when connected with other devices.
   • The issue is resolved: The playback device that was initially connected may be malfunctioning. Consult the manufacturer of the device.
   • The issue is not resolved: The headphones may be malfunctioning, and service may be required.

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