Sony SupportKDL-55W807C

Article ID : 00168998 / Last Modified : 08/04/2026Print

When I connect the 4K Ultra HD BRAVIA TV to the PlayStation 4 Pro, 4K HDR is not recognized on Video Output Settings

    Issue: You cannot select 2160p-RGB on your PlayStation 4 Pro, or HDR is shown as Only 2K supported.
    Applies to: BRAVIA TVs with Sony’s Google TV (Europe)
    Likely cause: The TV input, HDMI cable, or settings do not support a full 4K HDR signal.
    Resolution summary: Check your HDMI cable, enable Enhanced format on your TV, and verify PS4 Pro video settings.

    Step 1: Check your HDMI cable

    Make sure you are using a 4K HDR compatible HDMI cable (18 Gbps).

    • Use the cable supplied with your PlayStation 4 Pro, or
    • Use a Premium High Speed HDMI cable

    Why this matters: Standard HDMI cables may limit resolution to 2K and prevent HDR.

    Step 2: Use a compatible HDMI port on your TV

    Not all HDMI ports support 4K HDR.

    • Check your TV manual to identify which HDMI ports support HDR
    • Connect your PS4 Pro to one of these ports

    Is my Android TV™/Google TV™ compatible with HDR?

    Step 3: Enable Enhanced format on your TV

    This setting allows your TV to receive full 4K HDR signals.

    1. Open Settings on your TV

    1. The next steps will depend on your TV menu options:
      • Select Channels & Inputs — External inputs — HDMI signal format/VRR.
      • Select Channels & Inputs — External inputs — HDMI signal format.
      • Select Watching TV — External inputs — HDMI signal format.
      • Select External inputs — HDMI signal format.
    2. Select the HDMI port connected to your PS4 Pro
    3. Set it to Enhanced format

    Note: On some models (e.g. Z9K/Z9J), use Enhanced format (4K120, 8K) for HDMI 4.

    Important: If you changed the HDMI signal format (Standard ↔ Enhanced) while both the TV and PlayStation 4 Pro were turned on, the PS4 Pro may not detect the change correctly.

    In this case:

    • Turn off both the TV and PlayStation 4 Pro
    • Turn them back on again

    This refresh ensures the correct resolution and HDR capabilities are detected.

    Step 4: Set HDR to Automatic on PS4 Pro

    1. Press the PS button
    2. Go to Settings
    3. Select Sound and Screen
    4. Select Video Output Settings
    5. Set HDR to Automatic

    Step 5: Check if HDR and 4K are detected

    1. Go to Settings → Sound and Screen → Video Output Settings
    2. Select Video Output Information

    Confirm:

    • Resolution: 2160p-RGB is available
    • HDR on your TV: shows 2K/4K supported

    If the issue is still not resolved

    • Update your PlayStation 4 Pro system software
    • Try a different HDMI cable or port