Applicable Models

This information is for the following models:

  • KD-65XE7005
  • KD-55XE7005
  • KD-49XE7005
  • KD-43XE7005
  • KD-55XE7003
  • KD-49XE7003
  • KD-43XE7003
  • KD-55XE7000
  • KD-49XE7000
  • KD-43XE7000
  • KD-55XE7077
  • KD-49XE7077
  • KD-43XE7077
  • KD-65XE7096
  • KD-55XE7096
  • KD-49XE7096
  • KD-43XE7096
  • KD-65XE7004
  • KD-55XE7004
  • KD-49XE7004
  • KD-43XE7004
  • KD-65XE7003
  • KD-55XE7073
  • KD-49XE7073
  • KD-43XE7073
  • KD-65XE7093
  • KD-55XE7093
  • KD-49XE7093
  • KD-43XE7093
  • KD-65XE7002
  • KD-55XE7002
  • KD-49XE7002
  • KD-43XE7002

About this download

Benefits and improvements from the latest update

  • Solves an issue where the TV cannot connect to the Internet via Wi-Fi
  • Solves an issue where the USB port is not working
  • Solves an issue where apps are not working or apps are not displayed on the TV
  • Solves an issue where the TV cannot play videos in the Amazon video app and displays the following message: "Insufficient bandwidth"
  • Solves an issue where the TV will turn back on after turning the TV off from the Amazon video app

Previous Benefits and Improvements

The following benefits and improvements are also included in this update.

  • Introduces Freeview Play EPG (UK only)
  • Improves input lag in "Game Mode" after turning on the TV from standby mode
  • Resolves an issue where the TV cannot connect to the Wi-Fi access point from standby mode
  • Resolves an issue where the YouTube interface language does not match the language selected on the TV
  • Resolves an issue (for Kabel Deutschland customers) where the TV and radio services are mixed in the EPG after turning the TV off and on (Germany only)
  • Resolves an issue where the TV continuously reboots when on PMC satellite channel
  • Resolves Netflix playback issues after watching the All4 app
  • Resolves lip syncing issues when watching cable TV
  • Resolves an issue where a horizontal line appears when viewing USB Media 4K content
  • Fixes an issue where the TV was unable to display photos when transferring photos from Sony ILCE-6300 camera via Wi-Fi Direct
  • Fixes an issue where the Privacy Policy message appears when launching Internet services
  • Fixes an issue where YouTube videos are unable to load
  • Fixes an issue where the remote control stops working after turning the Wi-Fi function Off/On
  • Fixes an issue where the TV freezes after connecting a USB device that uses the Media Transfer Protocol (MTP)
  • Fixes an issue where the YouTube interface language does not match the language selected on the TV
  • Improves performance and stability of the Action Menu features
  • Improves general performance of the TV
  • Fixes an issue where the colour was inaccurately displayed for 4K images after changing channels
  • Improves performance and stability of overall UI operation


Only for use with TV sold in Europe. Not all models are sold in all countries.


Check the software version

Your software may already be up to date. If you're not sure, it's easy to check which version of software you have - follow these instructions:

  1. Turn on your TV and press the [HOME] button on the remote to display the Home Menu.
  2. Navigate to [Settings], and press [Enter].
  3. Navigate to [Customer Support] and press [Enter].
  4. The model and software version should be displayed on the top right-hand corner of the screen: "v8.535" - if the version number is "v8.535" or higher you already have the most recent firmware.
    IMPORTANT: Customers who have already installed v8.533 cannot install this update, which does not add any extra benefits.

There are 2 ways to update the firmware on your BRAVIA TV:

  • Using the "Automatic Software download" function (recommended)
  • Using a USB storage device
Using the "Automatic Software download" function (recommended):
Sony provides software updates in order to enhance functionalities and provide users with the latest TV experience.The easiest way to receive software updates is by downloading directly from your TV via the Internet.
NOTE: Make sure that the "Automatic Software download" function is enabled. (By default, this setting is enabled.)

  1. Press the [HOME] button on the remote.
  2. Select [Settings], and press [Enter].
  3. Select [Customer Support] and press [Enter].
  4. Select [Automatic Software download].
  5. Select [On] to download the software automatically. Select [Off] to disable it.

IMPORTANT: The following "System Requirements," "File Info," "Download" and "Install," sections relate to the USB storage device update procedure.You can ignore them if you completed the update using the “Automatic Software download” feature.

For other FAQs about Troubleshooting, please see the "Questions and Answers" on the Sony Support Site.

Using a USB storage device:

You can also update the software by using a USB storage device.If you are not connected to the Internet, or the "Automatic Software download" function fails to download, try to download and update using a USB storage device as instructed below.

System Requirements

What You Need

  • a computer with access to the Internet
  • a USB storage device

File Info

File Name

  • Firmware update to v8.535 for TV

Zip File Name


File Version

  • 8.535

File Size

  • 220 065 723 bytes

Release Date

  • 19-02-2018


Important Notice

  • Read the instructions carefully or you could end up causing the TV to become unresponsive or require a repair.
  • Do not turn the TV off - or disconnect it from the power - while it's updating.
  • Do not press any buttons, except the ones mentioned in the instructions.
  • Stop any recording before you start with the firmware update. (USB HDD recording models only)

How to download the Updater

Before you install the update, you'll need to download it from the Internet and save it to a USB storage device.

  1. Download the update file to your PC.
    1. Click the [Download] button on the top of this page, then read and accept the terms and conditions.
    2. Click the [Download] button on the bottom of the page to download the update file on your PC.
  2. Verify the downloaded file name and size.
    1. Go to the directory where the file was downloaded.
    2. Verify that the size of the "" file is "220 065 723" bytes.
      NOTE: For Windows PC, verify the "Size" instead of "Size on disk" on the Properties screen.
  3. Extract the downloaded file.
    After you extracted the downloaded file, you will find the folder "sony_dtv02B40B09B4B9_00200100".
  4. Insert the USB storage device into your PC.
  5. Copy or drag and drop the folder "sony_dtv02B40B09B4B9_00200100" to the root directory of your USB device.
    NOTE: "The root directory" is the first or top-most directory of the device, which contains all the other folders.
  6. Remove the USB storage device from your computer and continue to the next section.


Step 1: Install the update

Once you've downloaded the update file and prepared your USB device, you can install it on your TV.The process can take up to 15-30 minutes and during the installation your TV will turn off before turning itself back on. Please follow the simple steps below:

  1. Turn on the TV.
  2. Make sure that no USB devices are inserted into your TV.
  3. Insert your USB storage device containing the folder "sony_dtv02B40B09B4B9_00200100" into a USB port of the TV set.
    NOTE: Any USB port can be used if the TV has multiple USB ports.
  4. Press [HOME] on the remote to open the HOME menu.
  5. Navigate to the [Settings] category and press [Enter] to select it.
  6. Navigate to and select [Customer Support].
  7. Navigate to and select [Software Update], then select [USB].
  8. A series of different messages will appear on the TV screen - follow the on-screen instructions.
  9. The update will start and an orange Led light will start blinking on the front panel of the TV.
    WARNING: During the software installation process, please do not:
    • Remove the USB device
    • Turn off the TV
    • Disconnect the TV from the power supply
  10. When the "Firmware update complete" message is displayed on the TV set, the TV will turn off and then turn back on to complete the update. - Do not remove the USB device or turn off the TV set.
  11. After the TV turn back on, remove your USB storage device from the USB port.

Step 2: Check the update was successful

Check the current software version to confirm that the update has successfully been installed.

  • If the version number is "v8.535" or higher, the software update was successful.
  • If the version number isn't "v8.535" or higher, download and install the update again.

Questions & Answers

Possible Issue During the Update

Need more information? See our FAQs about updating the software over the Internet:

  • Will my personal settings be deleted after the update?
    No, all your personal settings will be kept.

  • Can I install an older version of the software?
    No. To ensure that your TV remains at optimum performance, the installation of an older software version is not possible: the latest software version contains all the benefits and improvements of previous versions.

  • Is it normal for the TV to turn off during the update process?
    It is normal for the TV to restart during the update process. It will take a longer time for the TV to restart while installing the new software.

What to do if you have problems updating your TV firmware using the Internet

If either message "An error occurred during the software update" or "Software cannot be updated using this USB device" is displayed on the TV screen, please proceed to the following procedures for a possible solution:

  1. Make sure your USB storage device is in good working order. If it is, try downloading the update file again.
  2. Turn off the TV by pressing the [POWER] button on the TV set.
  3. Press the [POWER] button again, and proceed with the installation process again.

If the message "No newer version of the TV software was found" is displayed on the TV front panel display, your TV already has newest software version installed, so you do not need to update it.

For other FAQs about Troubleshooting, please see the "Questions and Answers" on the Sony Support Site.